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Outlook for Mac: Contact Lists

Info Previous versions was called Contact Group Warning Please note: A contact group created this way "lives" on that specific device.  If the Mac is swapped out for any reason, you will lose groups created this way. If  "Contact List" is not present or greyed out in Outlook for Mac check the following: Ensure on "old" Outlook   "New Outlook" is mis...

Last updated: September 11th, 2022 by Chris Lee

Limited Auto Forwarding Restrictions

To protect all parties (District / personal) auto-forwarding rules are blocked except by exception. To request exception contact Helpdesk....

Last updated: March 23rd, 2021 by Chris Lee

Email Signatures

Shakopee employees have two email accounts. You are responsible for tracking and responding to email from both accounts. The easiest way to do this is add Gmail to the Outlook application on your MacBook. Read more here - Setup Gmail in Outlook‍  All employees should create a professional email signature. This lets the recipient of the message ident...

Last updated: August 28th, 2023 by Eric Hills

Setup Gmail in Outlook

Shakopee employees have two email accounts. You are responsible for tracking and responding to email from both accounts. The easiest way to do this is setting up Gmail in the Outlook application on your MacBook and Outlook to manage both email accounts. All employees should create a professional email signature. This lets the recipient of the messag...

Last updated: July 24th, 2024 by Eric Hills

Release Quarantined Messages

Warning Microsoft has identified issue that Shared Mailbox Quarantine messages can only be released by Technology Administrators.  Please open ticket to request email be released. This only applies to shared mailboxes. The district has taken measures to protect email against spam, phishing and junk messages. However, sometimes legitimate emails are ...

Last updated: December 11th, 2023 by Nathaniel Strauss

Check Mail Group Membership

Follow these directions to check mail group membership easily through Outlook.  Mac 1. Open a new email message in Outlook. 2. Add an email group in the address field. 3. Select the down arrow next to the group name to expand it. A list of group members will appear. PC 1. Open a new email message in Outlook. 2. Add an email group in the address fiel...

Last updated: August 13th, 2021 by Nathaniel Strauss

Send a Fax through Email

Authorized Accounts Only Note only authorized email accounts can be use this method. If you'd like to use this fax feature, but don't know if you have access, email the help desk (e).  1. Start a new email message. 2. Enter the target fax number into To field in this format...     ##########@rcfax.com     Example: 9524965193@rcfax.com 3. Add the fax...

Last updated: August 13th, 2021 by Nathaniel Strauss

Configure Out Of Office Reply

Out of office messages are  automatic email replies , or autoresponder email messages, that go out to colleagues, customers and clients when you are away from work. They let others know you are unavailable for contact and when they can expect a response to their emails. Decision Tree Select Outlook Platform Outlook for Mac Outlook for Windows Add Bu...

Last updated: August 20th, 2021 by Nathaniel Strauss

Outlook: Contact Lists VS Distribution Groups

Limitation Outlook Contact Lists (previously Contact Groups) are limited to platform they are created in. In other words, a Contact group created on Outlook for Mac is limited to Outlook for Mac and can not be shared with Outlook for Windows or Outlook for Web. Not easily moved between systems Since not synced between platforms when a device is swap...

Last updated: August 22nd, 2022 by Christopher Lee

Outlook District Distribution Groups

Overview  Groups are at the core of how district staff/students communicate/secure content, at last count there are over 2000 groups providing email \ file security (local and Google Drive) \ App assignment \ digital resource access \ and more.  Since there is such importance on group membership and the number of groups being able to logically add\r...

Last updated: August 1st, 2024 by Christopher Lee

Mailbox Delegation

FAQ What is mailbox delegation? Similar to having an assistant that helps you manage your incoming paper mail, another person, known as a delegate, can receive and respond to email messages and meeting requests and responses on your behalf. You can also grant the delegate additional permissions to read, create, or change items in your Microsoft Exch...

Last updated: December 13th, 2023 by Christopher Lee

Phishing

Overview What is phishing? Phishing is the process of attempting to acquire sensitive information such as usernames, passwords and credit card details by masquerading as a trustworthy entity using bulk email which tries to evade spam filters.Emails claiming to be from popular social web sites, banks, auction sites, or IT administrators are commonly ...

Last updated: April 3rd, 2025 by Christopher Lee

Shared Mailbox

Shared mailboxes are used when multiple people need access to the same mailbox, such as a company information or support email address, reception desk, or other function that might be shared by multiple people. Users with permissions to the group mailbox can send as or send on behalf of the mailbox email address if the administrator has given that u...

Last updated: March 20th, 2025 by Christopher Lee

Compromised shakopee.k12.mn.us Account

The following steps should be completed after an Office 365 e-mail (shakopee.k12.mn.us) account has been compromised.  Change your account password through the Microsoft portal:  myaccount.microsoft.com Note You will need to update this password wherever it may be used:  Any email application (Outlook, Mail, etc)  Any personal device that connects t...

Last updated: February 14th, 2023 by Christopher Lee

Email Security Features

General To enhance security and help prevent being compromised by phishing via email following are features enabled in respective services: Office 365 (shakopee.k12.mn.us) Google (shakopeeschools.org)   Office 365 (K12) Quarantine Messages suspected or seen from blocked senders are sent here Check out Release Quarantined Messages Unauthenticated sen...

Last updated: July 21st, 2023 by Christopher Lee

Outlook for Mac: Teams Meeting on Invites

Some users of Outlook on Mac may experience an issue where a new calendar meeting invite automatically adds an unwanted Microsoft Teams meeting. To try to resolve this, please complete the following steps. In Outlook, click on the menu called Outlook and then click Preferences. In the Outlook Preferences window, click on Calendar. In the Calendar wi...

Last updated: May 9th, 2022 by Bryan Drozd

Add Shakopee email to personal phone

You can add your Shakopee email to your personal phone easily using the Outlook app. Support from technology on this is limited and best effort. Instructions are done using an iPhone. For Android, steps are similar but may look different.   A passcode/pattern on the device is required to add a Shakopee email to Outlook.   1. Download Microsoft Outlo...

Last updated: October 13th, 2022 by Joshua Novotny

Outlook for Web (Webmail)

Overview Outlook for Web also known as Webmail / Outlook.Office.com allows District staff to access their shakopee.k12.mn.us email from a browser. MFA Prompt Multi-Factor Authentication (MFA) was implemented in Spring of 2023, as a result it is highly likely accessing Outlook for Web will prompt for MFA verification.       How to Access Navigate to ...

Last updated: June 28th, 2023 by Joshua Novotny

Calendar Subscription

This article reviews best practices for adding a calendar via subscription in Outlook.   Prerequisite: To subscribe to a calendar using this method, you'll need a subscription address.  These are generally in a format that starts with webcal or includes ical or icalfeed in the address.   Calendar List Staff: Here is a list of some useful calendars t...

Last updated: June 16th, 2023 by Bryan Drozd

Outlook for Mac: Sync Settings

Notes to resolve issue where Outlook for MacBook application does not consistently update or refresh incoming mail.   While in Outlook, go to  Microsoft Outlook at the top of your screen, then down to  Settings…   In the window that pops up, click on the second item,  Accounts     Make sure your k12 email is selected on the left-side, then click on ...

Last updated: December 14th, 2023 by Bryan Drozd

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